Frequently Asked Questions

Is HyperLinq an exchange or broker?

HyperLinq is a FinTech company that builds trading systems. We are not an exchange. We do not provide brokerage services. We also do not charge any commissions on trades.

Can I deposit or withdraw funds into HyperTrader?

No. HyperTrader is not an exchange, nor do we offer wallets or accept deposits in crypto or fiat. All funds must be deposited or withdrawn directly at the exchanges.

Can I pay for a subscription with Crypto?

Yes. We can process subscription payments in crypto.

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What is your cancellation policy?

You can cancel your subscription anytime.

Your subscription will remain active until the end of the subscription period. 

What is your refund policy?

We do not process any pro-rated refunds. But you can cancel anytime and your subscription remains active until the end of the current billing period.

Our 21 days trial is no-strings-attached. We do not ask you to put your credit card to try the app. So work with the app before you buy a subscription.

Do you have a web or mobile app?

No, we do not have a web or mobile app. We do have plans for a mobile app. We are not keen on developing web apps as of now considering that desktop or mobile apps are always going to be far superior for low latency data and executions.

Do you offer trading bots?

Not at the moment. We do have plans to build bots in 2021.

Do you support Microsoft Surface Pro?

No, we do not officially support Microsoft Surface tablets. 

Some users do use HyperTrader on Surface Pro.

Do you support ARM processors?

Not at the moment. We only support Intel processors. We do have some work going on to support ARM but no estimated timeline yet.

Do you support Chromebooks?

No, we do not support Chromebooks.

Can I run the HyperTrader on multiple computers?

You can install and run HyperTrader on multiple computers but not at the same time on same network. Running it on multiple devices on the same network may cause a rate limit issue and exchanges may block your IP. This may result in a loss of ability to access the exchange services.